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Frequently asked questions

Read our frequently asked questions
eBay account

If you relist an item on eBay, it will be relisted with a new item ID generated by eBay. Therefore, you will have to manually add this item again to HGR

When a listing ends on eBay, it will also show as terminated on HGR and will not count against your subscription limit. If you search by its ID, you can still see it on HGR for reference, but when your search results return more than 1 item, terminated items are not displayed (you can still see them using the advanced filter). 

Category: eBay account

The price is £14,99/month and you can register under Services>Price Warrior.

Category: eBay account

We provide a service where we connect your non api channel in one of our servers so that you can switch off your laptops.

The price for this extra service is  £9 per month.

Category: eBay account

NO API version does not require you to link your eBay account to HGR in any way, so that eBay does not know that you are actually using a software to manage your inventory.

We simulate that you are doing everything manually.

Category: eBay account

Verified Rights Owner or VERO in short is a program of eBay that gives authorization to the intellectual property rights owners to take off particular listings that accommodates information that violates the ownership or rights such as brand, images, and other legal rights.

In order to avoi listing those brands, HGR checks that the item you are trying to list is not on that reported brand list.

You can also use VeRo checker extension to have more control on these items.

Category: eBay account

Stealth accounts are accounts made using an alias or different information than your own real information. In case your original account has been restricted or suspended (this can only happen if you use a marketplace to sell like Amazon or eBay) and you want to open a new account with your real information, they would probably be linked and then your new account would be suspended too.

Price warrior helps you beat your competitors​ by detecting people that are copying your items and making sure that you always get the sale.

If you are selling on eBay you may have experienced that some sellers copy other’s listing information and lowers the price. We don’t like thieves and that is why we have developed Price Warrior.

Price warrior fins those sellers copying your information and lowers your selling price :).

You have to define the minimum price you are willing to sell at and price warrior will never set the price below it. You can access your report section and check the status of all the listings being managed by this tool.

Category: eBay account

When an item’s duration is “30 days” it cannot change to OOS neither on HGR nor your eBay store. If you ever want to change it through HGR, you will get an error message directly from eBay. In order to prevent this, we recommend you to enable the “Out of stock action” that increases the item’s price when being OOS on supplier. You will find this setting under Settings>Account.  

Category: eBay account

If you have a NO API channel, you can change it directly in your HGR account, under Settings>Channel.

In case you have an API account, you have to relink your eBay account and the username will be updated.

Category: eBay account

You need our NO API extension to run a NO API channel.

On the other hand, your computer or laptop must be turned on if you want the system to monitor and update your listings.

In the same way, you must be logged in to eBay all the time.

If you turn your computer off at night, your listings will not be updated until you turn it on again.

We also provide a service where we can run it for you in one of our servers so that you can switch off your laptops. The price for this extra service is  £9 per month.

Category: eBay account

You can transfer your listings under My Listings section, by selecting the listings that you want to copy > Copy listings to channel > Choose channel. Once they have been transferred, you can then terminate them in the corresponding channel.

Category: eBay account

You have to create your business policies directly on eBay and they will be updated in your HGR account straight after that.

You can then select them under Settings>Channel. In case you are using a NO API channel, you have to click on the NO API extension and click on Get Business Policies once they have been created on eBay.

Category: eBay account

You can remove an account under your HGR dashboard, by clicking on the red cross next you the eBay username that you want to remove.

Category: eBay account

You can relist an item under My Listings>Terminated listings by clicking on the settings icon next to the listing and then “Relist”

Category: eBay account

You can link you eBay account

1. When registering

2. Under your dashboard

3. here: https://app.hustlegotreal.com/Onboarding/NewChannel

Category: eBay account

You can import your existing listings under My Listings>Import Listings.

You have to enter the eBay item ID and the source URL.

Category: eBay account

To sign up for an eBay account all you need is your email address.

Once your account is set up, you can buy, sell, and enjoy all the benefits of being an eBay member. Remember that eBay payments are processed by PayPal so we suggest you start creating your PayPal account if you don’t have one.

Category: eBay account

You can copy your listings under My Listings section, by selecting the listings that you want to copy > Copy listings to channel > Choose channel.

Category: eBay account

You can switch accounts on the top right of your HGR account. You will see a dropdown menu next to your eBay username.

Category: eBay account

In order to do relink your eBay store to HGR, you can reconnect your store by accessing your dashboard, and clicking on refresh account.

Category: eBay account

You can link as many eBay accounts as you like to the same HGR account.

You can add a new account under your dashboard or through this link.

Category: eBay account

No it doesn’t. Price Warrior is a premium service that you can subscribe to under Services>Price Warrior.

Category: eBay account

You can use your personal eBay account to start selling on eBay, the one you have been using yo buy on eBay.

All you need to do is go to your eBay seller profile and complete all the information needed to start listing.

Category: eBay account
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