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Frequently asked questions

Read our frequently asked questions
VA Ninja account

Yes, Va Ninja will mark your orders as dispatched if Auto dispatch is enabled under Settings>Amazon.

Yes, you can access your sales under Sales in your VA Ninja account.

At the moment it is only available for eBay UK.

If your orders are not automatically imported, you can click Import under Sales and do it manually. If these is recurrent, please contact us.

Velocipacker generates tracking numbers for your orders and you can then check the status of your orders.

Velocipacker allows you to have a tracking ID but does not automatically upload that tracking number to eBay so you will have to manually add it if you want to update your eBay tracking number.

The VA Ninja is our auto ordering tool. We currently support auto ordering from Amazon, Smyth Toys and many others will come soon.

Faster, safer, more reliable than your current re-pricer.

Our cloud based, cutting edge platform has the highest security.

Your details are stored with the latest encryption. Unlike other systems, we do not store your full credit card details. Rest assured your details are safe.

You can edit your settings or your account depending on what the alert says and then click Process.

Va Ninja will process the order with the Amazon account set as default under Settings>Amazon.

Please check your mobile phone and email inbox to make sure that you haven’t received the code.

You might receive instead an email saying that someone is trying to access your account and you have to confirm that it is you.

Orders are automatically imported and processed within a couple of minutes.

If your order is not processed for some reason, you can process it yourself by selecting the order and clicking process in the dropdown menu situated at the bottom.

You can connect your account under Services>Auto ordering or here https://theva.ninja/.

All you need to do is create your VA Ninja account and link your Amazon account.

Please watch our tutorial for further configuration:

You can link your Amazon account under Settings>Amazon.

Tracking numbers will automatically be generated if auto tracking is enabled.

If you want to generate a tracking number manually, you can click the truck icon next to the order (truck icon).

You can connect your account under Services>Auto ordering or here https://theva.ninja/

If you want to remove an Amazon account, please email us at contact@hustlegotreal.com

You can generate a tracking number manually by clicking on the truck icon next to the order.

No, Va Ninja will not process an order after an alert or error message.

You have to process it yourself by clicking the order and choosing Process from the dropdown menu situated at the bottom.

Yes, you need an Amazon Prime account.

Yes, you can process it yourself by clicking the order and choosing Process from the dropdown menu situated at the bottom.

Yes, you can enable Prime only items under Settings>Amazon>Prime only

Yes, you can add as many Amazon accounts as you want under Settings>Amazon> +New

Yes, you can add gift cards as payment method under Settings>Amazon>Payment type.

Yes, orders are imported automatically. If you have the auto ordering feature enabled to ON they will also be automatically processed.

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