Facebook Marketplace commerce account support: where do I go for shipping or payout issues?
Some Marketplace problems can only be resolved through Meta’s commerce support path because the visible symptom is not enough to explain the issue. Sellers should prepare a specific support request instead of sending a vague complaint that Marketplace is broken.
Support tickets move more slowly when the seller has not already identified whether the issue is payout-related, order-related, listing-related, or technical. The correct support path depends on whether the problem lives in Commerce Manager, Meta Pay, listing approval, or Marketplace access.
Use the Commerce Manager support path after you have the listing, order, payout, or account reference ready. Include screenshots or exact error wording where possible so Meta can route the issue correctly the first time.
Official URLs to review: