TikTok Shop invoice or brand proof mismatch: why was verification rejected?
Verification and document review problems on TikTok Shop usually involve identity, business, bank, tax, or authorization details that do not match across the submitted file set. Sellers should treat this as a documentation-consistency problem, not just a file-upload problem.
TikTok Shop commonly keeps reviews pending or rejects resubmissions when names, addresses, registration numbers, invoices, or brand authorization documents do not line up exactly. If the shop was already under review or enforcement, verification can also remain blocked until the wider account issue is resolved.
Read the rejection notice carefully, compare every submitted document for exact data consistency, and resubmit only after the mismatch is clear. If the notice is too vague, contact support with the rejected document type, the shop ID, and the exact field or file that appears to be causing the review to fail.
Official URLs to review: