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Frequently asked questions

Read our frequently asked questions
eBay errors

Please review your account settings and make sure that the location has been set.

After that, you can click on Retry.

Category: eBay errors

Stealth accounts are accounts made using an alias or different information than your own real information. In case your original account has been restricted or suspended (this can only happen if you use a marketplace to sell like Amazon or eBay) and you want to open a new account with your real information, they would probably be linked and then your new account would be suspended too.

For some reason the system is not being able to list this URL. Please retry the process to make sure it is not a sync error.

Make sure that we support this supplier and that you have selected a variation ( in case the item has variations). Otherwise, please email us at contact@hustlegotreal.com

Category: eBay errors

The item that you are trying to list is out of stock. If you still want to list it, you can manually list it using the extension instead.

Category: eBay errors

You can’t list this item. Please contact eBay for further information.

Category: eBay errors

You must enter the MPN in the field provided and click on Retry.

In case you don’t have the MPN, please type in “does not apply”

Category: eBay errors

You must enter the Type in the field provided and click on Retry.

Category: eBay errors

Please see bellow some reasons why this error shows up:

  • If you are a new eBay seller, you may need to manually add your first listing on your store.
  • You have improper or prohibited eBay terms in your listing
  • Your Seller Account does not have enough positive feedback
  • Your Seller Account may require acceptance of new eBay terms
  • You are trying to list an Auction with a quantity higher ‘1’
  • Use of email address and/or ‘@’ anywhere in your listing
  • Incorrect ‘Category’ assignment
  • Automatic Payment Method Missing or PayPal account on hold.
    Check each of the points above and retry the listing.
Category: eBay errors

You must enter the ISBN in the field provided and click on Retry.

Category: eBay errors

The item that you are trying to list is on the VeRO list.

If you still want to list it, you can manually list it using the extension instead.

Category: eBay errors

Your shipping policy hasn’t been approved by eBay.

Please change the shipping policy and click on retry. Please note that if you are selling items nationally your shipping policy cannot be international.

Category: eBay errors

Your return policy hasn’t been approved by eBay. We recommend you to set up 30 days return policy.

Please change the return policy and click on retry.

Category: eBay errors

eBay doesn’t approve the postal code. Check your postal code, edit it and click on retry. Please remember that if you are dropshipping, that postal code has to correspond to ‘where you have your items’. We always recommend you to introduce a postal code from the country you are selling in.

Category: eBay errors

Please email us at contact@hustlegotreal.com and we will help you.

Category: eBay errors

Please edit your listing and make sure that all the mandatory specifics have been filled in. After that, click on Retry.

Category: eBay errors

It looks like this listing would cause you to exceed your listing limit.

Category: eBay errors

Please check on eBay to make sure that this item hasn’t been listed

Category: eBay errors

Your eBay account has been removed, perhaps you changed your password on eBay.

In order to fix this, you have to relink your eBay account to HGR.

Category: eBay errors

Please review your listing and edit the Index.

Once you have done this, click Retry.

Category: eBay errors

The item that you are trying to list is out of stock. If you still want to list it, you can manually list it using the extension instead.

Category: eBay errors

Please email us at contact@hustlegotreal.com and we will help you.

Category: eBay errors

As per the error message, eBay requires you to set up a billing method with them before they enable your seller account.

In order to do so, you can do the following: Access your eBay account and introduce you billing details. If you are not able to find the section, please contact eBay via the chat on their site and request them to send you the link to complete your billing details. Once you have updated this information, come back to My Listings section in HGR and click on Retry on the listings that are currently showing this error.

You can also visit: 

Category: eBay errors

You can’t list this item. Please contact eBay for further information.

Category: eBay errors
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