Frequently asked questions

Read our frequently asked questions
Subscription
Subscription

The limit refers to the total number of listings that are monitored.  You are paying for 300 listings, and whenever you want to list more than 300 items, you will need to upgrade to the following plan. 

Our pricing plan is based on subscriptions based on the number of products in the online store. 

Check out our different subscription plans on the following link: https://www.hustlegotreal.com/Pricing

You can list as many items as you want, and the price will change accordingly depending on the subscription plan that you want to purchase. There is no fixed price for unlimited listings. 

When you upgrade, we issue you a partial refund for the percentage of your current subscription that hasn’t been used up.  

You subscribe to the new plan now and we will refund you the corresponding amount. Subscriptions can be upgraded at anytime.  

You can list up to 30 listings for free without time limit.  

The free trial has no expiration date.  

Once you have created your account with Hustle Got Real, you will permanently have up to 30 listings available without being charged for the service.

You can subscribe under Settings>Subscription. You pay directly on PayPal and when the payment is confirmed, your subscription will be upgraded.  

You can cancel your subscription under your PayPal recurring payments.  

In order to downgrade your subscription, you must cancel your PayPal recurring payment and sign up for the new plan. We cannot issue a refund when downgrading the subscription, therefore we recommend you to wait until the current subscription expires and then cancel it and pay for the new one.  

You can cancel it anytime directly on PayPal under Recurring Payments section. The billing period will start on the day you subscribe and you will be billed every month, six months or yearly, depending on your subscription period. 

HGR Account
HGR Account

Please try changing your password and log in again. If this doesn’t work, please email us at contact@hustlegotreal.com  

As you have only changed your eBay username and not the account itself, all your listings will remain active and linked to your new username. 

Everyone can sell online without owning any stock. Choose your items and automatically list from different drop shipping suppliers into your store. Stock and price will be monitored.  

You must link your eBay account again by accessing your dashboard and clicking on “Add another account”.  

You can link as many eBay accounts as you wish to the same Hustle Got Real account. You can link them on your HGR dashboard, by clicking on “ Add another account”. Your eBay accounts will share the same HGR subscription plan.  

Synchronization
Synchronization

If you relist an item on eBay, it will be relisted with a new item ID generated by eBay. Therefore, you will have to manually add this item again to HGR

When a listing ends on eBay, it will also show as terminated on HGR and will not count against your subscription limit. If you search by its ID, you can still see it on HGR for reference, but when your search results return more than 1 item, terminated items are not displayed (you can still see them using the advanced filter). 

This occurs when you disable “monitor price decrease”. This prevents the price from being dropped down when the source price decreases. If you want the price to change accordingly when supplier’s price changes, “monitor price decrease” option must be enabled, and “price decrease percentage” must be set to 0.  

Hustle Got Real monitors listings every 90 minutes, therefore if the source price increases, your price will automatically be increased accordingly to your configurations markup during the next monitor. 

Every price or markup change applied directly on Hustle Got Real will be saved and remain as changed even after being monitored. (unless you have a Pricing Rule with a different markup). 

When an item’s duration is “30 days” it cannot change to OOS neither on HGR nor your eBay store. If you ever want to change it through HGR, you will get an error message directly from eBay. In order to prevent this, we recommend you to enable the “Out of stock action” that increases the item’s price when being OOS on supplier. You will find this setting under Settings>Account.  

Listings are monitored every 90 minutes, however, our technical team is working on a new development that will enable  in order to be able to monitor them hourly instead.  

If you do not have many items to link, you can import your existing eBay items under Search>Add an existing listing here, by only introducing the eBay Item ID and Source URL. 

Link here

In order to import your existing eBay listings in bulk, you can send us a spreadsheet with 2 columns: eBay Item ID and Source URL. We will link them for you for free. 

Quantity is updated automatically to 1 when item goes back in stock and updated to 0 when going Out Of Stock (OOS).  

There are no notifications for the moment, but we will develop a feature that will enable you to decide whether to be notified or not, and how to proceed according to price changes.  

Prices are adjusted automatically (if “Monitor price” and “Monitor price decrease” are enabled). 

Lister
Lister

At the moment eBay variations are not supported, but our technical team is working to make them available very soon.   

If you want to list more than one variation, you must list them individually as different items and they must have different and unique URLs. 

You can either do it directly on your store or on HGR

Listings created” section is a report that shows the listings that have been created using the software, and the settings that they were originally listed with.  

You will see your listing’s the up to date information under Search.  You can click on the magnifying glass next to each item to view further details. 

The “add an existing listing here” option is typically used to import existing eBay listings into the software. Once they are being monitored by our system, you can find them under Search section, where you can edit them.  

You have removed the “BEGIN_DESCRIPTION_CONTENT” tag by mistake. It should be placed right before the Description section. It will work again if you add “BEGIN_DESCRIPTION_CONTENT” to your template. 

You can check the full list of suppliers here https://www.hustlegotreal.com/Sources 

You can edit the source URL for any of your listings under “Search” section. The process will monitor the new URL.  

You can edit the source URL for any of your listings under “Search” section. The process will monitor the new URL.  

You can bulk edit your listings under Search section by selecting the items and clicking on Edit> Edit Selected.  

You can list as many items as you want, and the price will change accordingly depending on the subscription plan that you want to purchase. There is not a fixed priced for unlimited listings. 

It depends on the size of the image and the template that you would like to use. You can use any image as long as it is hosted on HTTPS. The image needs to be adapted to fit your template to be displayed properly on both mobile and desktop devices. 

Every price or markup change applied directly on Hustle Got Real will be saved and remain as changed even after being monitored. (unless you have a Pricing Rule with a different markup). 

It could work but it would need to be modified to add our special tags.  

Yes it is! We just need a CSV file with 2 columns: eBay Item Id and Source URL. We will then import them for you. You can send the file to contact@hustlegotreal.com, indicating your eBay username. 

You must enter a valid UK/US postcode (depending on your account location) under your account settings. Once you have done this, please go back to “Listings Created” section and click on “Retry” (next to the gear icon on the listing).  

It shouldn’t take more than 5-10 minutes to be processed and published.  

You can relist terminated items directly on HGR under Search, by clicking on the green arrow next to the item.  

The listing’s quantity will automatically be updated to 1 after being sold.  

Price Warrior searches for anyone who is copying your titles or have a similar one. When detecting it, it automatically updates your price to unseat your competitor’s (if repricing is enabled on your Price Warrior settings). This way, when a customer searches for the item on eBay, your listing will always be slightly cheaper than the competitor’s. If you don’t want Price Warrior to change the item’s price when finding someone copying your title, you can just disable “Repricing” on your Price Warrior settings and you will only see a list of all the items that have been copied from you. This list will be updated daily.  

You can edit both price and markup individually for every listing. Please note that this must be done directly on Hustle Got Real by accessing “Search” section and finding your item and clicking on “Edit more fields”. You will see the option to edit both price and markup. 

At the moment item variations are not supported, but our technical team is working to make them available very soon.  

If you want to list more than one variation, you must list them individually as different items and they must have different and unique URLs. 

You can access bulk lister under “Tools”. You then have to paste the item’s URLs in the table provided and they will automatically be listed. When using Bulk Lister you have the option to request approval before being published, that way you will be able to edit them before being published.  

Items cannot be deleted from Listings Created section, however, you can remove them from Search section by using the Advanced filter and setting “Show terminated” to NO.  if you want to delete an item from eBay, you can terminate it either on eBay or HGR. If you want to stop monitoring an item, you must disable the “Monitor Stock” option.  

Item quantities count as 1 only for subscription purposes.

At the moment eBay variations are not supported, but our technical team is working to make them available very soon.   

If you want to list more than one variation, you must list them individually as different items, but they must have different and unique URLs. 

We are compatible with Amazon auto ordering.

Our partner is The VA Ninja – The fastest Auto Ordering System available. 

If you register with them, you will receive exclusive perks available for Hustle Got Real users only.  

We are developing an auto ordering tool for the rest of our drop shipping suppliers that will be available soon.  

There are no notifications for the moment, but we will develop a feature that will enable you to decide whether to be notified or not, and how to proceed according to price changes.  

Prices are adjusted automatically (if “Monitor price” and “Monitor price decrease” are enabled).   

You can access Search section and click on the blue “Search” button in order to check all your monitored items. Please note that you can also use the Advanced filter to search for certain items in particular.  

You can click on the magnifying glass next to every item and uncheck “Monitor Stock” and “Monitor Price” to stop the software from monitoring items without terminating them.  

You can link as many eBay accounts as you wish to your HGR account. You can link them under your HGR dashboard, by clicking on “ Add another account”. Your eBay accounts will share the same HGR subscription plan.  

Yes you can. We provide a tool called Template Editor where you can insert your own HTML. You can access it under Tools>Template editor.  

All suggestions are welcome, however, due to the high volume of requests, we can’t guarantee a specific day when it will become available. Rest assured that we are committed to implement as many drop shipping suppliers as we can. We also have an express service for £100 where the source will be available within 5 working days.  

The software automatically renames the image files including some of the words that you have used on the title. Apparently eBay is renaming the images on their end therefore image renaming is not required. We are still doing it anyway just in case eBay changes their policy in the future. 

HGR includes the corresponding supplier’s shipping costs in the listing’s price. 

Quantities are updated automatically to 1 when item goes back in stock and updated to 0 when going Out Of Stock.  

Common errors
Common errors

You have removed the “BEGIN_DESCRIPTION_CONTENT” tag by mistake. It should be placed right before the Description section. It will work again if you add “BEGIN_DESCRIPTION_CONTENT” to your template. 

You must enter the ISBN number in the EAN field instead. 

Please watch this video: https://www.youtube.com/watch?v=Uz8VRNK-4QI&list=PLjTxi47lw1CY6jmdrvXFlZ8ppo5aFy2uo&index=2

You must enter a valid UK/US postcode (depending on your account location) under your account settings. Once you have done this, please go back to “Listings Created” section and click on “Retry” (next to the gear icon on the listing).  

Frequent
Lister

At the moment eBay variations are not supported, but our technical team is working to make them available very soon.   

If you want to list more than one variation, you must list them individually as different items and they must have different and unique URLs. 

HGR includes the corresponding supplier’s shipping costs in the listing’s price. 

Price Warrior searches for anyone who is copying your titles or have a similar one. When detecting it, it automatically updates your price to unseat your competitor’s (if repricing is enabled on your Price Warrior settings). This way, when a customer searches for the item on eBay, your listing will always be slightly cheaper than the competitor’s. If you don’t want Price Warrior to change the item’s price when finding someone copying your title, you can just disable “Repricing” on your Price Warrior settings and you will only see a list of all the items that have been copied from you. This list will be updated daily.  

There are no notifications for the moment, but we will develop a feature that will enable you to decide whether to be notified or not, and how to proceed according to price changes.  

Prices are adjusted automatically (if “Monitor price” and “Monitor price decrease” are enabled).   

Yes it is! We just need a CSV file with 2 columns: eBay Item Id and Source URL. We will then import them for you. You can send the file to contact@hustlegotreal.com, indicating your eBay username. 

Subscription

The limit refers to the total number of listings that are monitored.  You are paying for 300 listings, and whenever you want to list more than 300 items, you will need to upgrade to the following plan. 

You can cancel it anytime directly on PayPal under Recurring Payments section. The billing period will start on the day you subscribe and you will be billed every month, six months or yearly, depending on your subscription period. 

In order to downgrade your subscription, you must cancel your PayPal recurring payment and sign up for the new plan. We cannot issue a refund when downgrading the subscription, therefore we recommend you to wait until the current subscription expires and then cancel it and pay for the new one.  

You can list as many items as you want, and the price will change accordingly depending on the subscription plan that you want to purchase. There is no fixed price for unlimited listings. 

You can cancel your subscription under your PayPal recurring payments.  

Synchronization

This occurs when you disable “monitor price decrease”. This prevents the price from being dropped down when the source price decreases. If you want the price to change accordingly when supplier’s price changes, “monitor price decrease” option must be enabled, and “price decrease percentage” must be set to 0.  

If you relist an item on eBay, it will be relisted with a new item ID generated by eBay. Therefore, you will have to manually add this item again to HGR

When a listing ends on eBay, it will also show as terminated on HGR and will not count against your subscription limit. If you search by its ID, you can still see it on HGR for reference, but when your search results return more than 1 item, terminated items are not displayed (you can still see them using the advanced filter). 

Quantity is updated automatically to 1 when item goes back in stock and updated to 0 when going Out Of Stock (OOS).  

Listings are monitored every 90 minutes, however, our technical team is working on a new development that will enable  in order to be able to monitor them hourly instead.  

Hustle Got Real monitors listings every 90 minutes, therefore if the source price increases, your price will automatically be increased accordingly to your configurations markup during the next monitor. 

HGR Account

Everyone can sell online without owning any stock. Choose your items and automatically list from different drop shipping suppliers into your store. Stock and price will be monitored.  

You must link your eBay account again by accessing your dashboard and clicking on “Add another account”.  

You can link as many eBay accounts as you wish to the same Hustle Got Real account. You can link them on your HGR dashboard, by clicking on “ Add another account”. Your eBay accounts will share the same HGR subscription plan.  

Please try changing your password and log in again. If this doesn’t work, please email us at contact@hustlegotreal.com  

Common errors

You must enter the ISBN number in the EAN field instead. 

Please watch this video: https://www.youtube.com/watch?v=Uz8VRNK-4QI&list=PLjTxi47lw1CY6jmdrvXFlZ8ppo5aFy2uo&index=2

You must enter a valid UK/US postcode (depending on your account location) under your account settings. Once you have done this, please go back to “Listings Created” section and click on “Retry” (next to the gear icon on the listing).  

You have removed the “BEGIN_DESCRIPTION_CONTENT” tag by mistake. It should be placed right before the Description section. It will work again if you add “BEGIN_DESCRIPTION_CONTENT” to your template. 

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