Amazon negative feedback removal: when can seller feedback be removed or struck through?
Amazon performance metrics like valid tracking rate, late shipment rate, and order defect rate directly affect account health. Sellers should identify the exact orders Amazon counted before trying to dispute the score.
These metrics drop because of shipping delays, tracking-format problems, buyer claims, or negative transaction outcomes. The score is only the result, so the real troubleshooting work is tracing the metric back to the specific orders that triggered it.
Open Account Health first, then review the linked performance details and affected orders. If the metric still looks wrong, contact support with the exact order examples and explain why the score appears inaccurate instead of only complaining about the number itself.
Official URLs to review: