What happens when an item is damaged?

In case of damaged items, the process is straightforward: First, document the damage with photos and immediately contact your supplier. Instruct your customer to return the item to the supplier's address, which you'll obtain from your supplier. Once the supplier receives and verifies the damaged item, they will issue you a refund. After receiving the refund, promptly process the refund to your customer. This ensures a professional handling of damaged goods while maintaining customer satisfaction.