Can buyers leave feedback on cancelled eBay orders?
Cancelled-order feedback is confusing because sellers often assume a cancelled transaction automatically erases the buyer's ability to comment. In reality, whether feedback remains possible depends on how the order was cancelled and what policy exception applies.
The key distinction is whether the order was cancelled because the buyer did not pay, because the buyer requested cancellation, or because the seller cancelled for their own reasons. Those paths do not all have the same feedback consequences.
Look at the exact cancellation reason on the order first, then compare it against the feedback and cancellation policies. If negative or neutral feedback appears and the cancellation reason qualifies for removal, request help using the policy language that matches the transaction outcome.
Do not assume a cancellation by itself protects the account. The recorded reason is what matters, so choose cancellation reasons carefully and always use the official workflow.
Official eBay pages to review: