eBay identity verification required: what should sellers do?
Identity verification requests are normal for many seller accounts, but they become a serious troubleshooting issue when payouts or selling privileges are blocked until the review is complete. The goal is to understand exactly which information eBay wants and why the account was paused.
eBay may ask for identity, business, bank, or tax details to confirm who is operating the account and where funds should go. Delays happen when the submitted information does not match the account, the document type is not accepted, or required fields are incomplete.
Compare the name, business details, address, and bank information on the account with the documents you plan to send. Then submit the requested proof through the official verification path and monitor messages for any mismatch notices or follow-up requests.
Do not keep changing account details while a verification review is underway unless eBay specifically tells you to correct something. Repeated changes can create more mismatches and extend the review.
Official eBay pages to review: