Platform FAQ

With a 300 listing plan, can I list 300 new listings every month?

The limit refers to the total number of listings that are monitored. You are paying for 300 listings, and whenever you want to list more than 300...

What are your pricing plans?

You can check our prices under Settings > Subscription , on our pricing page , or on our website if you are not registered already. Your subscription...

What are your payment methods?

You can pay with PayPal, credit card and Google Pay.

May I request an invoice for my payments?

Yes, you can request any invoice you like. Please note that as we are a Spanish registered company, all your invoices will include 21% IVA.

Is there a maximum number of items that you can list?

You can list as many items as you like if you purchase the corresponding subscription plan. Your subscription limit is the maximum number of product...

Is there a fixed price for unlimited listings?

No there isn't, but please contact us if your desired plan is not included in the subscription plans.

Is HGR a VAT registered company?

Hustle Got Real is registered in Spain so our IVA (VAT) is 21%.

How can I upgrade my subscription?

You can upgrade any time by accessing Settings>Subscription and purchasing the new plan. If you upgrade to the same period or longer, then we will...

How can I get a refund?

All the subscriptions are recurrent and cannot be refunded. You can cancel your subscription at any time before renewal date. Therefore, we can only...

How can I downgrade my subscription?

In order to downgrade your subscription, you must cancel your PayPal recurring payment and sign up for the new plan. We cannot issue a refund when...

How can I cancel my subscription?

If you are paying with Paypal you can do si under your PayPal recurring payments. If you are paying by card you can do so by emailing us at...

Do I need separate subscriptions for eBay, Amazon and Shopify?

No. The same subscription can be shared between all your stores if they are linked to the same HGR account.

Can I upgrade and pay the difference instead of waiting until next month?

No. In order to upgrade your subscription you can subscribe to your new plan. Don't worry! You can upgrade now and we will issue you a partial refund...

Which countries do you support?

You can sell in UK, US, FR, ES, DE, IT and AU. We will add more countries shortly and you can request a new country if it is not currently supported.

Where do I add my location?

You can add your item location under Settings>Channel.

What to do if I cannot log in?

Please try changing your password and log in again. If this doesn't work, please email us at contact@hustlegotreal.com

What is the markup and how can I edit it?

The mark-up is the % that you want to add to the supplier's price in order to cover your fees and obtain your profit. You can edit it under your...

What do I have to do when I get a sale?

You have to search for the item ID under My Listings section in your HGR account, enter the supplier's URL and purchase the item. You have to enter...

How many stores can I link to my HGR account?

You can link as many accounts as you like to the same HGR account. Your limit subscription will be the maximum number of products you can have...

How does Hustle Got Real software works?

Everyone can sell online without owning any stock. Choose your items and automatically list from different drop shipping suppliers into your store....

How can I remove a channel from my account?

You can remove a channel under your dashboard, by clicking on the red cross next to the store name.

How can I change my registered email address?

In order to edit your registered email address, you can send an email to contact@hustlegotreal.com from current email address and new email address...

How can I change from one store to another?

You can switch between accounts by clicking on the dropdown menu on the top right, next to your store name.

How can I add a VA profile?

You can add a VA profile to manage your HGR account under Settings>VA Profiles.

How can I add a new store into my HGR account?

You can add a new channel under your dashboard where it says "Add a new channel" or here https://app.hustlegotreal.com/Onboarding/NewChannel

Can I request a new dropshipping supplier to be included in the software?

Yes, you can send us your suggestions at contact@hustlegotreal.com. Even though, we can't guarantee a date when it will become available due to the...

Can I manage different selling platforms (stores) under the same HGR account?

Yes, you can manage all eBay, Amazon and Shopify stores under the same HGR account.

Why is my eBay price not decreasing when the source price is?

This occurs when you disable "monitor price decrease". This prevents the price from being dropped down when the source price decreases. If you want...

What is a price rule? How can I set and ignore a price rule?

A price rule is used to set up certain prices for a specific range of products. For example, let's say you want mark-up for all products from Ali...

Is there a way to bulk edit ALL listings at once?

You can bulk edit all your listings (max 500) under My Listings, by checking the top left box. If you have more than 500 listings you can repeat the...

If I use the Advanced Filter to reduce the markup for some of my listings, will these items permanently stay with this markup or will they go back to the previous markup when Hustle Got Real monitors them again?

Every price or markup change applied directly on Hustle Got Real will be saved and remain as changed even after being monitored. (unless you have a...

How often does the system check for price changes?

Listings are monitored in real time with instant updates. Our advanced monitoring system provides continuous tracking of price and stock changes...

How do you calculate the profit?

The profit is an estimation calculated after your fees. You can edit your Fees % under Settings>Channel. Try our Dropshipping Profit Calculator to...

How can I import my existing listings into Hustle Got Real in order to monitor them with your software?

If you do not have many items to link, you can import your existing eBay items under Search>Add an existing listing here, by only introducing the...

How can I edit the price of my listings?

You can edit the price under My Listings section. You can edit them in bulk or individually.

Does HGR change my prices when supplier's price changes?

Yes, the system monitors your listings and updates them accordingly. We will update all the changes the supplier does so you do not have to worry...

Do you relist Out of stock items once they are back in stock?

Quantity is updated automatically to 1 when item goes back in stock and updated to 0 when going Out Of Stock (OOS).

Do I get notified when a price increases or decreases?

There are no notifications at the moment, but we are developing a feature that will enable you to decide whether to be notified or not, and how to...

Can I disable price or stock monitor for a particular listing?

Yes, you can edit your listing under My Listings and disable Price or Stock Monitor.

May I list variations with this lister? If yes, how?

In order to list variations with our tool you can do the following. Access the source URL and select the first variation you would like to...

Where can I view the information about my listings?

The 'Listings created' section is a report that shows the listings that have been created using the software, and the settings that they were...

Where can I access the catalog?

You can access the catalog under here.

When I import a listing through the 'add an existing listing here' field, where can I find it in order to edit it?

The 'add an existing listing here' option is typically used to import existing eBay listings into the software. Once they are being monitored by our...

When copying my shipping details in template editor I get the following message after pushing the UPDATE button: "DESCRIPTION MISSING". What does this mean?

You have removed the "BEGIN_DESCRIPTION_CONTENT" tag by mistake. It should be placed right before the Description section. It will work again if you...

What suppliers do you support?

You can check the full list of suppliers on our suppliers page . We regularly add new suppliers based on market trends and user requests.

What is the listing service and how much does it cost?

Our listing service is an automated process done by our system which is based on previous best-performing listings. In order to use it, you only have...

What is the Catalog for?

The product catalog is a free tool that enables you to choose as many items as you want and list them with a single click with optimised titles....

What happens when I reach my subscription limit?

Once your limit is reached you upgrade your plan in order to expand your quota.

Once I list a product, can I edit the URL and replace it with a different one?

You can edit the source URL for any of your listings under "Search" section. The process will monitor the new URL.

If I purchase an eBay design template would it be compatible with your software?

It could work but it would need to be modified to add our special tags.

If I list items using the Catalog, will the titles be optimised?

It is optional to optimise the titles. If you want us to optimise your titles, you can select the optimisation option and purchase a token package...

I would like to copy over listings that were already live before I subscribed to HGR. Is this possible and how?

Yes it is, you can import your listings to your account. We just need a CSV file with 2 columns: Item Id and Source URL. You can do so by following...

How long will it take to create a new listing?

It shouldn't take more than 5-10 minutes to be processed and published.

How does the Catalog choose the items?

The catalog chooses different items for every single user based on their preferences and only showing items that have been sold before in order to...

How does relisting work? Will items automatically be relisted after being sold?

You can relist terminated items directly on HGR under Search, by clicking on the green arrow next to the item. The listing's quantity will...

How does Price Warrior work?

Price Warrior searches for anyone who is copying your titles or have a similar one. When detecting it, it automatically updates your price to unseat...

How do I set a different markup to several items that belong to the same drop shipping supplier?

You can edit both price and markup individually for every listing. Please note that this must be done directly on Hustle Got Real by accessing...

How do I list using the extension?

You have to access the supplier's site that you want to source from, choose the item that you want to list and click on the green listing extension....

How do I add a product in my store?

You have to access List Now and choose your listing method: Product Catalog : We help you choose the item, just click for the ones you like and we...

How can I do a bulk listing upload? Can I then edit those listings individually?

You can access bulk lister under "Tools". You then have to paste the item's URLs in the table provided and they will automatically be listed. When...

How and where should I delete / terminate my listings to make sure they are deleted from both HGR and my store?

You can terminate your listings under the "My Listings" section, by editing the listing and clicking on "Terminate item"

Does the listing quantity for each item count as 1 listing or more?

Item quantities count as 1 only for subscription purposes.

Do you have an Auto ordering tool?

Our Auto-Ordering system is now live! You can configure your settings on this link. For more information, please visit...

Do you automatically adjust the prices and stock?

Yes, the system monitors your listings and updates them according to the supplier's price and availability.

Do I have to pay for the Catalog?

The catalog is a free tool. You only have to purchase tokens if you want to optimise your products with good selling keywords. You can purchase your...

Can I view the entire list of my monitored items?

You can access Search section and click on the blue 'Search' button to check all your monitored items. You can also use the Advanced filter to search...

Can I use my own template? How?

Yes you can. You can access Settings>Templates where you can edit the existing templates. You have a visual editor to change colours, fonts and...

Can I request a new drop shipping supplier to be included in the software?

All suggestions are welcome, however, due to the high volume of requests, we can't guarantee a specific day when it will become available. Rest...

Can I add my own images to a listing?

Yes, you can add images by adding the image URL.

Are the shipping costs already included in the price?

HGR includes the corresponding supplier's shipping costs in the listing's price.

Are Out of stock items relisted once they are back in stock?

Quantities are updated automatically to 1 when item goes back in stock and updated to 0 when going Out Of Stock.

The non api extension says it is not connected. What should I do?

In order to connect your store, you have to open the non api extension, choose your store and click "Connect"

The non api extension is red. Why is that?

If your extension turns red, you need to connect your store again by clicking "Connect"

How can I fix my pending listings?

You can fix your pending listings under My Listings>Pending listings. You only have to click on the error message and click "Fix listing". Then you...

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Platform FAQ - Common Questions & Answers | Hustle Got Real