MODULE 8 — Support, Help & Troubleshooting-Lesson 1
Hustle Got Real Support
This lesson walks you through Hustle Got Real support so you can get technical problems solved fast. You will learn when to reach out, which support channel to use, and practical tips for submitting tickets or using live chat so your issue gets resolved as quickly as possible. The walkthrough shows exactly where to find My Tickets and live chat inside the platform and explains how to prepare the right information before contacting the team.
The main purpose of this video is to help HGR users stop wasting time on avoidable delays and get back to running their stores. By choosing the correct support channel and sending clear, detailed requests you speed up resolution times and avoid back and forth. These steps are especially useful for dropshipping sellers who rely on uptime and accurate listings across multiple marketplaces. Following the simple checklist in this video will make support interactions smoother and more secure.
- Check HGR Academy first for guides and instant answers
- Use My Tickets for complex issues, go to Help -> My Tickets and click Create New Ticket
- Use live chat for quick questions, available under My Tickets or via the chat icon at the top right next to your token balance
- Include a clear problem description and expected result
- Always specify which store and marketplace are affected
- Attach screenshots or files to show the issue immediately
- Tell support what you already tried to avoid repeated steps
- Never request account support over social media, use only My Tickets or live chat for security
Hustle Got Real support is there to help you automate, manage, and scale your dropshipping business. Try the Academy and Help menu inside the platform, and if you have questions drop them in the comments so we can help.