In this lesson from HGR Academy you will learn how to generate manual tracking IDs inside Hustle Got Real, when to use them, and how they protect your cash flow and seller reputation. The video walks through the exact four-step process to create a tracking ID from the order screen, explains costs and limitations, and shares best practices to prevent disputes and speed up payments.
This video is designed for dropshipping sellers using Hustle Got Real who want a simple, reliable way to provide tracking and keep marketplaces happy. You will see a live walkthrough of generating a tracking ID from the orders page, how HGR automatically updates the marketplace, and when you should use the manual generation tool. We also cover the 1% fee, what that includes, and how it interacts with HGRs auto-ordering service so you do not get double-charged. Finally, we explain the difference between supported and unsupported carriers, why that matters for payments, and practical steps to protect your account metrics.
• Four-step order workflow: Orders page, open the specific order, open status panel, click Generate tracking ID, mark dispatched.
• What the 1% fee covers: ID generation, hosted buyer tracking page, and automatic marketplace dispatch update, billed at month end.
• Auto-ordering note: manual tracking fee is waived if you already use HGRs auto-ordering service.
• Carrier compatibility: supported carriers allow marketplace verification and faster payouts, unsupported carriers like Amazon TBA are not recognized by eBay.
• Limitations: HGRs tracking tool improves buyer communication but cannot force marketplaces to accept unsupported carrier formats.
• Best practices: upload tracking immediately, communicate with buyers on delays, set realistic handling times, and monitor tracking to reduce INR disputes and protect seller metrics.
If you want to reduce disputes, protect cash flow, and keep your seller account in good standing, try exploring Hustle Got Real to help自动
0:00 Hey, everyone, and welcome. 0:01 If you're running an e-commerce business, you already know that making a sale is really just the starting line. 0:07 Today, we're going to master tracking numbers in Hustle Got Real. 0:09 And trust me, this is an absolutely critical step for protecting your business, your cash flow, and your all-important seller reputation. 0:17 So you hear that amazing cha-ching notification? 0:20 Congrats. 0:21 But the job's not over, not by a long shot. 0:25 That sale actually kicks off the most crucial phase for your customer, fulfillment, and tracking. 0:30 You know, getting this part right is what really separates the pros from everyone else. 0:35 So how do you actually handle this inside Hustle Got Real, especially when you have one of those trickier orders? 0:42 Well, let's walk through the exact step-by-step process to generate a tracking ID right inside the platform. 0:49 You're going to see it's way simpler than you might think. 0:52 Honestly, it all boils down to just four really simple steps. 0:55 And you do it all right from within the order itself. 0:58 You just go from your main orders page, click into the specific order, pop open its status panel, and then you'll find that magic little generate button. 1:07 Let's see exactly what that looks like. 1:09 And there it is. 1:11 See? 1:11 Once you're inside that order status panel for your sale, you'll see this generate it button sitting right there next to the tracking ID field. 1:19 A single click right here is all it takes to get this whole process rolling. 1:23 And boom, just like that, you are done. 1:26 The system works its magic, generates a unique tracking ID, and slaps it right onto the order. 1:32 Now you can mark it as dispatched, and HDR automatically zips that super important update over to the marketplace for you. 1:39 Easy peasy. 1:40 So you might be asking, when do I actually need to do this myself? 1:44 Well, it's perfect for any manual orders you place. 1:47 But it's also a total lifesaver when your supplier uses a shipping carrier, that a marketplace, like eBay, doesn't officially support. 1:53 Or, you know, if the tracking number they give you just plain isn't compatible. 1:57 All right, this is obviously a really powerful service, so let's get down to the brass tacks. 2:02 Let's talk about the numbers. 2:03 Here's a quick and simple breakdown of what it costs to generate these manual tracking IDs. 2:09 The cost couldn't be more straightforward. 2:11 It's just 1% of the item's final sale price. 2:14 And get this, it's billed at the end of the month, so it's not an immediate charge you have to worry about. 2:19 Okay, so what are you really getting for that 1%? 2:23 I'll tell you, it is so much more than just a string of numbers. 2:26 This fee covers the ID generation itself, a professional, hosted tracking page for your buyer to use, and that automatic sync that marks the item as dispatched on the marketplace. 2:35 It's basically the whole fulfillment communication package. 2:38 Now, this is a super important point, so listen up. 2:42 If you're already using HDR's auto-ordering service, you are not charged twice. 2:47 That's right. 2:47 This tracking feature is already baked into your auto-ordering fee. 2:51 The manual fee we just talked about? 2:52 That's only for orders you handle outside of that awesome automated system. 2:56 This whole topic brings us to something that's absolutely critical – carriers. 3:01 Look, understanding the difference between a supported and an unsupported carrier isn't just some boring technical detail. 3:07 It directly impacts how fast you get your money. 3:10 Yeah, it's a big deal for your cash flow. 3:12 The difference is pretty simple, but boy, does it have a huge impact. 3:16 When you use a carrier that eBay officially supports, their system can automatically verify the delivery. 3:21 And boom, you get paid faster. 3:23 But if you're using an unsupported carrier, like Amazon Logistics, eBay can't confirm the delivery. 3:28 And what does that mean? 3:29 Your funds can be held for a lot longer. 3:32 You've probably seen these, right? 3:34 The most common example you're going to run into is Amazon TBA tracking. 3:38 Those are the numbers that start with TBA, and they come from Amazon's own delivery network. 3:42 The key thing to burn into your brain is this – eBay simply does not recognize them, period. 3:48 And there's no way to convert them into a format that eBay's system can track. 3:51 So let's be super clear and set the right expectation here. 3:55 Using the HGR tracking tool gives your customer a fantastic experience and a really professional-looking tracking page. 4:01 But it is a communication tool. 4:03 It doesn't, and it cannot, force eBay to change its policies and magically recognize an unsupported carrier. 4:09 Your funds might still be held according to eBay's rule. 4:12 Okay, so with all of that in our back pocket, how do we use this knowledge to protect our precious seller accounts? 4:18 Let's dive into some best practices to keep your operations running smoothly, your customers happy, and your account in fantastic standing. 4:26 You know, just this simple act of marking an item as dispatched with a valid tracking number is incredibly powerful. 4:33 It instantly cuts down on buyer anxiety – they know their package is on the way. 4:38 This heads off those annoying where-is-my-item messages before they even start. 4:42 And most importantly, it protects those vital seller metrics that marketplaces use to judge your account's health. 4:48 Alright, if you want to seriously reduce the risk of item-not-received disputes, think of this as your playbook. 4:54 Upload that tracking the second you have it, talk to your buyers, especially if you see a delay, be realistic with your handling times, and keep an eye on the tracking yourself. 5:03 Proactive sellers just have fewer problems – it's that simple. 5:06 At the end of the day, it all comes down to this one simple truth – this isn't just about sending a number to a customer. 5:13 Good tracking practices are a fundamental pillar of a successful e-commerce business. 5:17 They directly protect your cash coming in and the long-term health of your seller account. 5:22 So the real question is, are you giving it the attention it truly deserves?