MODULE 8 — Support, Help & Troubleshooting-Lesson 4
The 'Out of Stock' Mystery
In this lesson you will learn why Hustle Got Real sometimes shows a product as "out of stock" even though the supplier has it, and how to fix it by adjusting delivery time rules. We explain the delivery time mismatch, where to find the max delivery days setting, the exact steps to update it, and the business tradeoffs to consider before changing your rules.
This video clears up one of the most common support questions HGR users face, it shows that the out of stock status is usually intentional and protective, not a bug, and it walks you through a quick, four-step fix. You will see how HGR enforces the delivery rules you set to protect your store reputation and account health. We also cover when you should not loosen delivery rules, like on strict marketplaces or if your brand promise is fast shipping. By the end, you will understand the control you have and the strategic tradeoffs between catalog size and delivery speed.
- What causes the out of stock vs supplier in stock conflict, delivery time mismatch explained.
- Where to find the setting: Settings > Suppliers > select supplier > max delivery days field.
- Four simple steps to fix it: raise the max delivery days value, save, wait for HGR to recheck, item returns to in-stock if it meets the new rule.
- Why this is a feature, not a bug, HGR is enforcing the rules you created to protect customers and account health.
- When not to change the setting: selling on strict marketplaces like Amazon, brand promise of fast shipping, or prioritizing perfect account health.
- Strategic takeaway: balance expanding your catalog against the impact of longer shipping times on customer experience.
If you want to stop scratching your head over unexpected out of stocks, try adjusting your supplier delivery rules in HGR and see how automated protections and settings help you manage and scale your dropshipping business. Explore Hustle Got Real to automate inventory, enforce shipping rules, and grow your store with more control.